All our employees must exercise professionalism and be attentive to customer’s needs—upholding the high level of customer
service that Coles Fine Flooring maintains.
SALESPERSON JOB DESCRIPTION JOB TITLE: Salesperson Report to: Liz Hyma, sales manager Date Verified: 011/11/08JOB STATEMENT
Presents and sells a variety of flooring products including carpet, area rugs, tile, stone, wood and laminate. Assists clients in the selection
and purchase of flooring, following up with the client & installers to the completion of the job.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Assists customers with their flooring selection and purchase.
Draws the floor plan and measurements, calculates the exact amount
of flooring needed and generates an exact price quote for clients.
Schedules measure appointments and installations.
Must be computer literate.
REQUISITES
A minimum of two years sales experience in the flooring industry.
Strong knowledge of carpet, tile, wood, laminate and area rugs.
Experience in working with floor plans.
Excellent communication skills and professional conduct essential.
Flexible, with an ability to quickly adapt to fast paced, changing environment.
Self-motivated and reliable.
Must be a problem solver & a team player.
Ability to maintain a professional and welcoming demeanor at all times.
Ability to multitask effectively.
Creative, with design sense and knowledge of basic color theory
RECEPTIONIST/ FRONT DESK JOB DESCRIPTION JOB TITLE: Receptionist Report to: Liz Hyma, sales manager / June Flickinger, operations manager Date Verified: 011/11/08
JOB STATEMENT
Works under general supervision. Operates all areas
of front desk responsibility including the phone
system, greeting customers, using the cash register and selling a variety
of floor-care products. May be asked to complete special projects to
assist administration operations in addition to routine responsibilities
mentioned above.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Answers all phone calls from the 16-line phone system.
Greets all patrons who enter the store, directs them to the appropriate
showroom area, and calls the next available salesperson to assist
the customer.
Processes customer pick-up paperwork and accepts payments for those
products.
Presents and sells sundry floor care products, small remnants and
area rug padding.
Operates cash register.
Maintains organization and stock of necessary items at the front
desk.
Ability to maintain a professional and welcoming demeanor at all
times.
Ability to multitask effectively.
REQUISITES
Previous reception, phone or customer service experience preferred.
Ability to maintain a professional and welcoming demeanor at all times.
Ability to multitask effectively.
Must adhere to a professional dress code and have a friendly & courteous manner.