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Cleaning Your Carpet

A carpet you care for will serve you better and add luxurious beauty, warmth and comfort. It’s up to you!

Why is professional cleaning important?

With time and traffic, vacuuming alone will not remove all the soil on a carpet. Reputable professionals know the latest information on carpet construction, carpet care products, and safe effective cleaning techniques.

How often should I vacuum and professionally clean my carpet?

Soiling Level


Routine Cleaning

Periodic Professional Cleaning

Spot Removal

Vacuum Traffic Areas

Full Vacuum






18-12 months





Every 2-3 Days

12-18 months






6-12 months

Very Heavy

Very Intense




3-6 months


Which cleaning method is recommended?

Most professionals use hot water extraction, also known as steam cleaning. Other cleaning methods include absorbent pad or bonnet cleaning, rotary shampoo, and dry foam powder. Check your warranty information for further requirements.

What should my professional cleaner know?


Cleaning Solutions must have a pH of 10 or less.

Cleaning agents must not contain any cationic agent as found in many bactericides, biocides, anti-stats, pesticides, etc.

Use only enough solution to assure maximum cleaning and residue removal.

Is do-it-yourself carpet cleaning ok?

Professional cleaning is recommended. If you decide to do it yourself, please follow these guidelines.

Follow manufacturer’s instructions.

  1. Avoid excessive detergent use. Too much detergent promotes soiling.
  2. Use only cleaning solutions that are acceptable for use on stain and soil resistant carpet.
  3. Cationic or chemicals with a pH greater than 10 should be avoided.

Here are some select products, available at Coles, that we recommend in your carpet cleaning routine:


A moist powder made up of microscopic porous particles that work like little sponges. When brushed into the carpet pile, the sponge-like particles absorb the soil, along with its offensive odors, and are then easily vacuumed away. Capture is a good maintenance procedure between cleanings.

An effective maintenance schedule to keep your carpet looking new
WEEKLY – Use Capture to remove all spots, then vacuum all carpeted areas.
MONTHLY – Capture clean from 4 to 6 feet inside doors from areas such as out-side entrances, kitchen, basement, bath, and other non-carpeted areas.
EVERY SIX MONTHS – Capture clean all traffic areas.
EVERY EIGHTEEN MONTHS – Capture clean all carpeted areas.

Carpet odor and spot remover

cleaner-123x300New technology works naturally on common stains, activation the system’s powerful enzymatic cleaning action.  This product removes odors and stains like urine, feces, blood, dirt and grass.  Also effective on common household stains caused by most food and beverage spills.

  • No scrubbing or vacuuming required.
  • Works on both new and old problem areas.
  • Recommended for use on wall-to-wall carpet*
  • Safe to use as directed around children and pets.


This cleaner is formulated to be used with Stainmaster Carpet cushion.  Used together the system provides a complete odor and stain prevention system.  Stainmaster carpet cushion featuring Odor Guard technology features a moisture barrier that prevents spills from saturation the cushion and damaging the subfloor.  Powerful odor-fighting enzymes eliminate odors caused by spills that penetrate the carpet.

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