VALUE YOU CAN TRUST SINCE 1947
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About Coles Fine Flooring
Founded in 1947 by Hubert Coles as a carpet, fine furniture and gift store in La Jolla, Coles Fine Flooring has expanded to multiple locations across San Diego County specializing in Fine Flooring. Coles is San Diego’s leader in quality flooring and remains a family owned and operated company decades later. Hubert’s son, Steve Coles continues the family legacy serving the San Diego community with the help of his own children—the 3rd generation in the family business—Lauren and Jack Coles.
Coles Fine Flooring sets the standard for customer service in the flooring industry. We offer a One Year Satisfaction Guarantee that no other flooring company offers: If you’re not satisfied with your floor, we’ll replace it.
At Coles Fine Flooring we believe Customer Satisfaction is Number One—first, last and always.
Coles Fine Flooring is a competitive force in the flooring industry, serving all of San Diego County. We proudly offer a wide variety of high-quality flooring, as well as start-to-finish assistance within our company.
Here at Coles Fine Flooring, we believe in customer service above all else, and our commitment to excellence has earned us recognition from many organizations. Having been family owned and operated for over 75 years, we feel strongly about maintaining the small-business integrity that got us where we are today, even as we grow into one of San Diego’s most competitive flooring retailers.
From selection to installation and beyond, Coles is with the customer every step of the way. Our professional design staff is experienced and knowledgeable, and dedicated to helping choose the very best flooring option for any home or business. With our licensed installation specialists, customers are sure to get the kind of craftsmanship and service we have built our reputation upon.
Our customer service department is where we really set ourselves apart in our industry; we work with the customer all the way, following up with any concerns, and not stopping until the job is 100% right. We also offer help with insurance claims. This is just another way that we are here to help our customers no matter what the situation. Our insurance department works with a customer’s insurance agency to get the job done and make the process as easy as possible.
All facets of service Coles offers are in-home, providing the highest level of accountability. There are no middle-men, no outside agencies, no inconsistencies. Coles Fine Flooring is truly a team effort, with all employees working toward the ultimate priority; the customer.
Coles Fine Flooring—value you can trust since 1947.
Jack and Lauren Coles, 3rd Generation Coles Family
In the 1970’s, Hubert decided to focus on flooring and opened Coles Carpets on Gaines Street. Coles has continuously updated our selection with changing times to include offering fine flooring of all kinds at a variety of price points. From hardwood, to tile and stone, vinyl and laminates, Coles Fine Flooring is San Diego’s one stop shop for residential and commercial flooring needs. And now, with the new Kitchen & Bath Department, we can handle the complete remodel of your kitchen or bath from concept to completion. Coles does it all.
Being a family focused business means treating customers and employees like family. Which is why Coles Fine Flooring has been recognized numerous times with the Best of San Diego Award from the San Diego Union Tribune Readers™ poll and the Better Business Bureau™ (BBB) Torch Award for Marketplace Ethics.
Many of our employees, from the Designers, to back office, to our professional installation craftsmen, have been with us for years, some even for decades. We believe in cultivating a positive work environment that reflects back to our customers. We also invest in continuous training for our staff so we can provide the expertise and superior customer service that is our trademark.
The Coles family is committed to supporting our community and our environment. Which is why, as a landfill sensitive company, we recycle our products. Our community service includes actively supporting the San Diego Humane Society, the Princess Project, and Music Matters, as well as the Better Business Bureau and San Diego Teachers with our Area Rug Giveaway.
Style. Selection. Service. Making Coles the local leader in Fine Flooring. Value You Can Trust Since 1947.
1 YEAR SATISFACTION GUARANTEE.
IF YOU ARE NOT SATISFIED WITH YOUR FLOOR WE’LL REPLACE IT
At Coles, we assure the most legendary service, selection, and flooring expertise. A bold and unique promise in the flooring industry. Come into any Coles carpet and flooring showroom for complete details.