Lifetime Labor
Limited Warranty
Coles Fine Flooring warrants to consumers purchasing installation work in conjunction with the purchase of floor covering materials that such will be performed in accordance to industry standards, practices, and specifications and that if workmanship does not conform to these standards, practices, and specifications and that if the product purchased should fail as a result of installation error, we will, for a period of two years from the date of installation make any necessary repairs at no charge. After the second year, all repairs will be recovered 100% for a service charge of $250.00 per repair. The guarantee is granted to the original buyer and cannot be transferred or assigned.
Since successful repairs in many circumstances must be made timely, notice must be given promptly. If failure to report a specific occurrence contributes to the product failure, coverage under the terms of our warranty may be limited or voided. Notice is to be given to the salesperson or department manager for the store from which the purchase was made.
The warranty DOES NOT cover:
- No warranty will apply in lieu of manufacturer’s warranty for product failure or defects caused or resulting from manufacturer.
- Dissatisfaction due to improper maintenance, abuse, plumbing failures, structural defects, cracks or excessive moisture.
- Burns, stains, cuts, heel marks, and lack of improper floor, floor protectors, and furniture rest or damage caused by other abuse or accident.
- Warranty of materials and/or workmanship not provided by our company are excluded from coverage.
Seams are not guaranteed to be invisible, but to be made in a professional, workmanlike manner.
This warranty is in lieu of all other express warranties. Coles Fine Flooring will not be made liable for indirect, special, incidental, consequential, or other damages of any kind, no matter what the cause.
Carpet and Area Rug
TEN YEAR WEAR GUARANTEE
Coles Fine Flooring guarantees that your carpeting or area rug purchased from Coles is free of any manufacturing defects. Coles further guarantees that with proper cleaning, care and maintenance your new carpeting or area rug will not exceed normal wear for a period of ten ( 10) years.
The term “normal wear” is defined as the loss of no more than ten percent (10%) of face yarn through abrasion in any given area (per year) for the first five years subsequent to the date of installation and no more than fifteen percent loss of face yarn for up to ten years.
This guarantee is offered on a pro-rate basis to allow for normal wear and depreciation. If your carpeting or area rug is determined to have exceeded normal wear, Coles will assume 85% of the replacement cost during the first year, 70% during the second year, 55% during the third, 40% during the fourth, 25% during the fifth, then a decrease of 5% for each of the remaining years. All replacement of carpeting or area rugs under the terms of the guarantee must be made by Coles.
This guarantee covers wear only and shall not be transferred or assigned and is enforceable only on condition that the entire purchase price for your new pad and carpeting or area rug are paid in full to Coles.
Lifetime Cushion
LIMITED WARRANTY
Coles Fine Flooring warrants that all new cushion products sold and installed by Coles will provide satisfactory service in residential use for the life of the original new carpet under which it is installed. Should inspection verify that an installed cushion has lost its support properties, Coles Fine Flooring will replace any upgrade pad with a comparable product free of all material or labor charges. Standard pad is guaranteed to cover the charge of material only.