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Testimonials

<p>At Coles we strive to provide our clients with the very best customer service. Here are a few nice letters written by customers who had great experiences with Coles Fine Flooring.</p>

This is the second time that we have used Coles. Last summer you replaced our kitchen floor. The professionalism that was shown then was the deciding factor for choosing Coles to do the rest of the house. It should be noted that a different flooring company used by Home Depot had said that that project was very complex and could not be done. We were expecting it to be a difficult job but Cornelio came to look and was able to complete the job without any problems at all.We would like to give excellent praise and recommendation to designer Hana D from Coles @ Navy Base 32nd street, San Diego for her commitment to customer service. Her attention to details is amazing and she returns calls/texts quickly with the information needed.

We also praise the work of Cornelio and Mario who installed the floors. They worked 10+ hours every day to finish the job. Their attention to detail and getting the job done correctly MUST be mentioned. They completed the whole house with floating wood floors with only one connecting seam. Every room continues and flows flawlessly. It truly is beautiful and a work of art.

We LOVE our new floors! Thank you Hana, Cornelio and Mario.

Linda and George H.

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Hello Fariba,

I want to let you know how pleased I am with my new Karastan carpeting. It looks beautiful, and matches my old carpeting perfectly.

I appreciate all the times I was able to bring samples home, and your availability to answer my questions. My carpet arrived in a timely fashion, and my installer had no problem picking up the carpet.

I really appreciate your wonderful customer service.

Regards,
Joani Nelson

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I have been a customer for many years and have always been satisfied with your sales people and workmen. I just purchased carpet and flooring. I’m so pleased with the choices Maryann helped me make.

Your flooring and carpet layers were all efficient and professional and I would especially like to tell you that Adolfo and his partner were extraordinary. They were quick, efficient, eager to please and good! Congratulations to you for your choice of workmen.

Sincerely,
Clela B.

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Gentlemen and Ladies:

On June 10, 2015 my family had flooring installed in our home by your company. The installer was Mr. Tony Rodriquez. My wife and I were very appreciative of his professional knowledge, kindness and understanding. He and his crew stayed with the schedule he set and the finished product is just great.

I would also like to thank Ms. Noel Johnson, Designer. She was a great help in the initial phase of selecting products and explaining the process. The bottom line is we are extremely pleased.

Sincerely,
Robert and Betty S.

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We just wanted to send you a note about the installation of our Golden Oak laminate flooring last month.

First of all, the gentlemen who were here, Jeremy, family man, father of three boys, was such a nice young man. I understand that they were not the intended installers that day but I am glad he and the other gentleman were assigned to our installation. I believe the other gentleman was Jeremy’s father-in-law if I remember correctly.

Professional, pleasant, did a fine job on the installation. I came home during my lunch hour to see how things were going and had a chance to chat it up with them a bit before heading back to work. My husband ran out to purchase a bit of floor molding because Jeremy wanted it all to match up and look good. They were able to cut the tile in the entry way and install the flooring just the way we wanted.

We are still getting used to our new “look” in the living room and enjoying it more each day!

Miss Cindy was wonderful in getting everything set up, even providing me with a letter from Eternity Flooring once she saw the 60 Minutes episode about Lumber Liquidators… just to set our mind at ease. We wanted to make sure that we were purchasing a decent product that would not cause us any headaches down the road.

Whenever we stopped by the showroom in our visits to set everything up, ALL the staff was wonderful. And I love the ads with Miss Lauren. She is darling!

Thank you very much for your service! If we should have any issues or need further work done, we will be contacting you!

Sincerely,
Ted I. & Virginia H.

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Laura Z. from Yelp.com

I had a pipe leak and as a result thought I needed to replace my entire floor. I love my floor, so I was having trouble finding a new flooring. After many searches, enter Cole’s Fine Flooring and Trevor! From a sample that I still owned, Trevor was able to find my flooring and set me up with a great installer. I love my new floor. Trevor and Jason did an incredible job for me. I love my floor and I love that Trevor was able to save me a ton of money. If you’re looking for a lot of patience accompanied by incredible honesty (not to mention timeliness), go to Cole’s.

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GREAT JOB!

Gino’s A Team is the best!! :) Very Professional & fixed a lot of preexisting issues. Thank you very much!

Judith D.

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Hi all,

Here are some pictures that I thought you would appreciate seeing from
the San Diego Police Dept’s Family Justice Center.

The place looks much better than I original could have hoped to achieved
thanks to all for your help.

Kevin Carlson

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Annette F. from Yelp.com

For the third time in the last 15 or so years, we have used Coles Carpet in El Cajon. The last two times we had the same sales person, Linda, who was very knowledgeable and helpful in selecting the flooring. In each case, the installations (tile and carpet) were done to perfection. The crews show up on time and do a professional, efficient installation, and thoroughly clean up when done. I would definitely recommend Coles Carpet and will use them again in the future.

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Stephen S. from Yelp.com

I’ve made two different purchases from Linda (and her cute dog) I bought hardwood flooring for my living room, dinning room and hallway. And then later bought some carpet. She was very knowledgeable and friendly. The installers did a terrific job and I’m planning on buying some more carpeting from Linda and I hope to see that sweet dog again. I guess you just can’t please some people.
I had gone to other stores first but Linda was so helpful I decided to buy from Cole’s.

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Robert B. from Yelp.com

We were very happy with the lovely red oak flooring in our living room and dining room installed by Coles a couple years ago.

In fact, so impressed and satisfied with the efficiency and organization of the consultants and installers, we decided to have tile installed in the downstairs bathroom and did it about a year ago. Again, there was even more trust built between Coles and us.

Just before the holidays we also had new tile installed in our kitchen. It has lightened up the room. The person who finished the grout, Robert Perkins, was very good, and he also took the time to help us plan how to clean and seal the tile grout on the counters. He should write a “HOW TO” book!

We will continue our relationship with Coles and have them do the upstairs next. We know they will do it right!

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We recently purchased laminate flooring for two bedrooms, which came out great! We want to thank Linda Kemper, the floor designer, and Joseph our installer, who were helpful and talented for the completion of our job. The installation was completed on time and looks beautiful. Thanks again for a job well-done.

Hal & Marge Smith

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I would like to congratulate you on your employee, Dezarai Gonzales. She was extremely helpful and truthful with our questions regarding flooring. We had some issues and she was competent, caring and handled our concerns with utmost professionalism. We purchased our flooring at Coles solely because of her! Kudos to your company for her fine service!!! Please pass this on the senior management.

Thank you,
Debbie and William C. , National City

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Liz,

I wanted to give you a quick note to say “thanks” for the excellent job that Coles Fine Flooring provided in the carpet job to the WD-40 main office. Our carpet was in very bad shape, and in need of replacement. We did not think it would be possible to remove and replace the carpet without clearing out the whole building, removing all existing furniture and information technology equipment, and talking at least a week off for completion. Coles provided an excellent and skilled workforce that completed the entire job in less than 2 weekends! The preparation on our part was minimal, the furniture did not have to be removed, and we did not lose any productivity due to the carpet removal and installation. I have received positive compliments from our C.E.O., or C.F.O., and all other employees in the building. Thanks again for the great job!

Randy Barry
Director of Production

WD40

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Hello,

I want to pass on a compliment for the outstanding service we received from Katie Barajas of the MCRD store. We have purchased a number of area rugs from Coles over the years but this time Katie went beyond normal service to enable us to get exactly the type and color of carpets we wanted for our living room redecoration effort. She was consistently patient with our changes in colors and sizes and very responsive to our needs. We will return to Coles for our flooring needs and hope to have Katie help us in the future.
James & Patricia

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Bobby H. enjoys his time at Coles lounging on some carpet rolls.

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Hi Dave,

We love the carpet & Mario is an expert at pattern & carpet installation. He is quite a skilled artisan!

Thanks!
Linda T.

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Dear Dave,

Thank you again for all you and everyone at Coles has done to provide us with a beautiful floor treatment. Our house has truly been transformed! We are deeply grateful, and have so enjoyed the entire process. We look forward to more projects with Coles in the future. It has been a complete pleasure. Please pass on our thanks to all involved.

A special thank you to Cristian for his artistry in installing the floor and baseboards, and for going out of his way to pick up the boards for us. He was wonderful to work with.

We are Coles customers for life!!

With appreciation,
Chuck and Diana E.

P.S. Would it be possible for you to add an extra 12 feet of baseboard (plus installation charge) to our new carpet estimate. We would like to extend the baseboards that Cristian installed over the existing carpet in our living room into a portion of our family room. Could this be done as part of our stairway/hallway carpet install?

Thanks!!

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Dear Mr. Coles,

I recently had the frustrating experience of dealing with a home owners association following the purchase of a condo with a plan to do some remodeling. One of the first items to be changed was the flooring. Luckily I went to your San Diego store and was rewarded with wonderful support from Liz Hyma. I was provided with helpful information that made the experience of purchasing and installing the floor very positive.

You have a jewel in Francisco as well. He is professional, courteous and meticulous in his craftsmanship. He offered to work on July 4th and the following Saturday just to get the job done. He knew I had a very tight time frame for moving and made every effort to help me.

It has been a pleasure to have done business with your company. I like the notion that yours is a locally owned family business. The expectation of quality and attention to customer service is reflected by your employees. All of them have expressed satisfaction in working for a local business as opposed to a large national corporation.

I am glad we decided to support a local business and chose Coles.

Sincerely,
Annette L.

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Joe G. from Yelp.com

I highly recommend Coles Carpet and Flooring for all your flooring needs. We recently were shopping for some high grade vinyl flooring for our kitchen. After shopping many of Coles competitors, with no success, we stopped by Coles showroom. We were immediately greeted and shown to the proper area. After looking through different grades and patterns we asked about remnants, mostly to save money, but also to get the best bang for our buck. We were not disappointed. Asher L. gave us an unbelievable deal on some very high grade vinyl! The look is beautiful, the quality exceptional and the price is right! We will definitely be using Coles for all our flooring needs for now on.

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Dear Mr. Coles

It is a pleasure for me to write this letter to recognize the excellent customer service we have received from Darlene in your Customer Service department.

We recently have purchased a wood floor and had it installed. We have purchased flooring from Coles before (cpt, etc.) and were pleased to find hardwood flooring that we liked at Coles. We specifically came to Coles because we had received very good service from your staff in prior interactions and knew Coles would stand by their products and service; how right we were!

After a time we began to notice gaps in the planks of the new wood flooring. Over time, several of the gaps became quite large. We waited a period of time to see if the problem was simply weather-related however when the problem persisted we contacted Paula, from whom we had purchased the original floor, and she referred us to Darlene.

From my very first conversation with Darlene it was apparent that she was determined to do the right thing and stand by the work your company does. As a corporate trainer who teaches customer service I can say without reservation that Darlene did everything right, each and every time! She was immediately responsive to my concerns and, most importantly, did a superior job avoiding the “blame the victim” tone that I have experienced from some other service providers. With each interaction and issue that occurred over the next several months, she listened to our concern, had options and solutions, followed through as she had committed, and Always ensured us that Coles was going to make this right. Each time someone needed to visit the house to check the flooring out, Darlene was in attendance.

While we would not have sought such a challenging floor experience, I can absolutely say that Darlene is responsible for keeping us as Coles customers. We look forward to referring family and friends to Coles.

Sincerely,
Jamie and Chris B.

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Susan W. from Yelp.com

I have nothing but appreciation for the job that Mario did installing the carpet. My final selection was berber and I know the installation required special attention.

I am unable to detect any seams where the carpeting was joined. My winding staircase with some wrapped stairs is perfection.

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Dear Mr. Coles,

In August we had a carpet installed at the Coronado Cays from Katie at your San Diego Store. She went beyond what we feel was necessary to see that we got the right carpet. The person renting the place asked for new carpet; however she was extremely difficult in letting us in to measure and look at samples.

Katie willingly returned to the unit several times and even did the measurement so we would not have another person come to measure. She also helped us to get one of your best installation teams. On top of all that, she also arranged the dates of the install around the renter’s schedule.

The carpet is beautiful and an asset to the unit. If it was not for Katie and her wonderful attitude, we are not sure if we would have ever been able to choose a carpet and have it installed. She is one of the most knowledgeable people I have ever met when it comes to knowing products and style. She also ‘zeros’ in quickly on what the customer wants. We are very impressed with your company and how very professional you all are!

When we need new carpet in our home or rentals, we hope Katie will be available to help us.

Sincerely,
Gail B.

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S.H. from Yelp.com

We used Coles for hardwood floor installation on the 1st floor of our home, and couldn’t be more satisfied. They provided great service from the initial inquiry call, to the final details in the installation – always polite, courteous, and answering all my questions thoroughly and helpfully. I was particularly impressed with the care and attention to detail that the installation team put into our home – even though it wasn’t a huge project, they treated it very carefully and made sure that the work was of the highest quality. They even brought in their professional carpet person to make sure the final joints between the carpet and wood were finished perfectly. I’d highly recommend them for quality and professionalism.

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Dear Sir/Madam,

We are pleased to have had the opportunity to have carpet replaced and replaced with laminate floors. The workers were courteous and the results were perfect. We had one problem with a door that was hard to open because of the thicker carpet. This was solved by Katie who had the workers return to trim the door. Thank you Katie, for a job well done.

Sincerely,
Barbara and Stan W.

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Mel L. from Yelp.com

Wow what a great carpet buying experience! Ken Kaiser was our very patient, informative and helpful salesman. We had a terrible experience at a discount carpet store. Left Coles with 5 free samples even better sale prices and great customer service. Next time I will come here first! Thank You Ken!

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Dear Coles,

I would like to take this opportunity to tell you what a great job your company did with the installation of my new laminate floors last week. The team of installers: Sean, Ross & Brian, did an excellent job. They were a pleasure to work with and very professional at all times. Arriving on time daily and working well as a team. Your designer Ken was also very helpful with the choosing of the product I selected. He made the whole process a pleasing experience. How nice is that!

Sincerely yours,
Carol M.

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Tamika L. from Yelp.com

I want to let you know that your staff is a great asset to your company and us just a delightful staff. They were able to handle our payment when our original representative wasn’t there to take our payment. very nice, we will recommend to any one who is looking for carpet.

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Dear Liz,

I just wanted to drop a note to let you know how pleased I was with the purchase of my Karastan carpet and the help of Paula, and also the great job the installers Ian and Marco did. I just had new baseboards installed in my home and they did not need any touch-up after installation. Also the furniture was moved very efficiently and safely out of the home and after installation back in place.

The carpet looks great!

Sincerely,
Helga S.

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Hi Shubert,

Thank you for your help when we came in to get the two area rugs. Hope your trip went well.

A. Felix P.

DesignStudio.com

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